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WappDesk Documentation

Everything you need to know to automate your business on WhatsApp.

1. Getting Started

Welcome to WappDesk! To access your dashboard, navigate to /auth/login and enter your credentials.

The Dashboard Overview:
Once logged in, you will see the main overview screen. Here you can track your message usage, active contacts, and quick actions.

[Placeholder: Screenshot of Main Dashboard showing Usage Stats]

2. Connecting WhatsApp

Before sending messages, you must link your WhatsApp Business API number.

  1. Go to Settings in the left sidebar.
  2. Click "Connect with Facebook".
  3. Follow the pop-up instructions to select your Meta Business Account and WhatsApp Number.
  4. Once connected, you will see a Connected ✅ status badge.
[Placeholder: Screenshot of Settings Page with "Connected" badge]

3. The Inbox

The Inbox is where you manage live conversations with your customers.

24-Hour Rule: If a user hasn't messaged you in 24 hours, you cannot send free manual messages. You must use a Template.

Key Features:

  • Session Timer: Shows time remaining in the 24h window.
  • System Messages: "New Lead Generated" alerts appear as blue bubbles.
  • Media: Send Images, Videos, and Documents.
[Placeholder: Screenshot of Inbox showing standard chat and features]

4. CRM & Leads

Manage your customer database and sync leads from Facebook Ads instantly.

How to Sync Leads:

  1. Navigate to CRM (Leads).
  2. Click the "Sync Leads" button (Top Right).
  3. Select the Lead Form to pull data from.
  4. Click Sync Now.
[Placeholder: Screenshot of CRM Table and Sync Button]

5. Broadcasting

Send bulk messages to hundreds of customers at once. Perfect for promotions and updates.

  1. Go to Broadcasts > Create Campaign.
  2. Name: Give your campaign a title.
  3. Audience: Choose "All Contacts" or a specific Label.
  4. Template: Select a pre-approved Meta Template.
  5. Click Send Now.
[Placeholder: Screenshot of Broadcast Creation Form]

6. Automation (Chatbots)

Build simple "If This, Then That" rules to reply automatically.

Example Setup:

  • Trigger: Message Received (Keyword: pricing)
  • Action: Send Message: "Our plans start at $29/mo..."

You can also trigger automation when a New Lead arrives!

[Placeholder: Screenshot of Automation Rules List]

7. Website Widget

Add a floating WhatsApp button to your website to capture leads directly.

  1. Go to Widgets in the dashboard.
  2. Click Create Widget.
  3. Customize Color, Position, and Welcome Message.
  4. Copy Code: Paste the script into your website footer.
[Placeholder: Screenshot of Widget Editor]

Need more help? Contact support at support@wappdesk.tech